Fonterra

At Fonterra, you’ll be inspired by purpose and guided by principles. Whether you're based in New Zealand or anywhere else around the world, you’ll be part of a team that creates goodness for generations and delivers global impact through local action. Our brands are trusted by families and individuals alike, delivering high-quality dairy nutrition to millions of people globally.

 As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved in New Zealand and around the world.  

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.   

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

About the role

Reporting to the Senior FSQ & Regulatory Affairs Manager (SEA), the Regulatory Affairs & FSQ Manager is responsible for ensuring regulatory compliance and food safety and quality (FSQ) assurance for products and operations in their market. This role supports market access, product integrity, and brand protection by managing regulatory submissions, monitoring legislative developments, and overseeing FSQ systems and standards. It acts as a key in-market contact for regulatory authorities and foodservice customers, while supporting the implementation of regional FSQ and regulatory frameworks. The position reports to the Head of FSQ and Regulatory Affairs, SEA and works closely with the rest of the FSQ and Regulatory team.

Key Accountabilities

• Regulatory Compliance & Market Access:

Ensure compliance with local food regulations, labelling requirements, and product registration processes. Interface directly with customs authorities to resolve clearance issues and facilitate the timely movement of goods. Monitor and interpret regulatory changes and communicate implications to internal stakeholders. Support market access by maintaining strong relationships with regulatory authorities and certification bodies. Engage with customer authorities to proactively resolve clearance issues, ensuring timely and compliant movement of goods. Oversee product registration processes and manage quota allocations where applicable, ensuring all products meet regulatory requirements for market entry and ongoing compliance. Coordinate regulatory submissions and ensure documentation is accurate and aligned with internal and external standards. 

• Food Safety & Quality Assurance:

Implement and maintain FSQ systems and standards in line with regional frameworks and local regulatory requirements. Oversee product release processes, including inspection, testing, and documentation review. Conduct risk assessments and support incident management and product recall processes. Collaborate with manufacturing and supply chain teams to ensure product quality and compliance. 

• Stakeholder Engagement:

Act as the primary in-market contact for regulatory and FSQ matters, including engagement with government agencies, industry bodies, and foodservice customers. Provide technical support and guidance to commercial teams on regulatory and FSQ topics. Represent the organisation in regulatory forums and industry working groups. 

• Documentation & Reporting:

Maintain accurate and up-to-date records of regulatory approvals, FSQ audits, and compliance documentation. Prepare reports and dashboards on regulatory and FSQ performance metrics. Support internal and external audits and inspections. 

• Capability Building & Continuous Improvement:

Provide training and guidance to in-market teams on regulatory and FSQ processes. Identify opportunities for process improvement and contribute to the development of best practices. Support the implementation of regional initiatives and tools related to FSQ and regulatory affairs.

About You

• Tertiary qualification in Food Science, Technology, Law, or a related discipline. 

• At least 5–8 years of experience in regulatory affairs and/or food safety and quality roles, preferably in FMCG or dairy. 

• Strong knowledge of in-market food regulations and international FSQ standards (e.g. Codex, HACCP, ISO). 

• Experience with regulatory submissions, customs clearance, quota management, product registration, halal requirements and compliance, and FSQ systems. Skilled in audit management and complaint handling. 

• Excellent stakeholder engagement, communication, and problem-solving skills.

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities. 

Or join our Talent Community by clicking here, to be notified about new and relevant job opportunities. 

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location. 

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.  

Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.

Proud to be Fonerra

Here at Fonterra, we are committed to growing our people. We value you and your career progression and are excited that you are taking this next step in your career journey with us. We are proud to offer a wide variety of roles across the Co-op, ensuring that no matter what business unit or stage of life you're in, there's a good chance we've got something to suit. 

About the role

Reporting to the Senior FSQ & Regulatory Affairs Manager (SEA), the Regulatory Affairs & FSQ Manager is responsible for ensuring regulatory compliance and food safety and quality (FSQ) assurance for products and operations in their market. This role supports market access, product integrity, and brand protection by managing regulatory submissions, monitoring legislative developments, and overseeing FSQ systems and standards. It acts as a key in-market contact for regulatory authorities and foodservice customers, while supporting the implementation of regional FSQ and regulatory frameworks. The position reports to the Head of FSQ and Regulatory Affairs, SEA and works closely with the rest of the FSQ and Regulatory team.

Key Accountabilities

• Regulatory Compliance & Market Access:

Ensure compliance with local food regulations, labelling requirements, and product registration processes. Interface directly with customs authorities to resolve clearance issues and facilitate the timely movement of goods. Monitor and interpret regulatory changes and communicate implications to internal stakeholders. Support market access by maintaining strong relationships with regulatory authorities and certification bodies. Engage with customer authorities to proactively resolve clearance issues, ensuring timely and compliant movement of goods. Oversee product registration processes and manage quota allocations where applicable, ensuring all products meet regulatory requirements for market entry and ongoing compliance. Coordinate regulatory submissions and ensure documentation is accurate and aligned with internal and external standards. 

• Food Safety & Quality Assurance:

Implement and maintain FSQ systems and standards in line with regional frameworks and local regulatory requirements. Oversee product release processes, including inspection, testing, and documentation review. Conduct risk assessments and support incident management and product recall processes. Collaborate with manufacturing and supply chain teams to ensure product quality and compliance. 

• Stakeholder Engagement:

Act as the primary in-market contact for regulatory and FSQ matters, including engagement with government agencies, industry bodies, and foodservice customers. Provide technical support and guidance to commercial teams on regulatory and FSQ topics. Represent the organisation in regulatory forums and industry working groups. 

• Documentation & Reporting:

Maintain accurate and up-to-date records of regulatory approvals, FSQ audits, and compliance documentation. Prepare reports and dashboards on regulatory and FSQ performance metrics. Support internal and external audits and inspections. 

• Capability Building & Continuous Improvement:

Provide training and guidance to in-market teams on regulatory and FSQ processes. Identify opportunities for process improvement and contribute to the development of best practices. Support the implementation of regional initiatives and tools related to FSQ and regulatory affairs.

About You

• Tertiary qualification in Food Science, Technology, Law, or a related discipline. 

• At least 5–8 years of experience in regulatory affairs and/or food safety and quality roles, preferably in FMCG or dairy. 

• Strong knowledge of in-market food regulations and international FSQ standards (e.g. Codex, HACCP, ISO). 

• Experience with regulatory submissions, customs clearance, quota management, product registration, halal requirements and compliance, and FSQ systems. Skilled in audit management and complaint handling. 

• Excellent stakeholder engagement, communication, and problem-solving skills.