Fonterra

At Fonterra, you’ll be inspired by purpose and guided by principles. Whether you're based in New Zealand or anywhere else around the world, you’ll be part of a team that creates goodness for generations and delivers global impact through local action. Our brands are trusted by families and individuals alike, delivering high-quality dairy nutrition to millions of people globally.

 As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved in New Zealand and around the world.  

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.   

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

About the role

Reporting to the Country Head of Foodservice, the General Services Manager provides a range of operational services that are critical to the effective functioning of the business day-to-day. These services include general office/facilities management support; operational procurement/purchasing; HSW support (serving as a champion for HSW in the local office); administrative HR support (including contingent workforce oversight) and managing interaction and local compliance related activity with local labour agencies/government bodies.

Key Accountabilities

• Office & Facilities Management: Ensure smooth daily operations, workspace readiness, and coordination of outsourced services
• Administrative & Workforce Support: Manage general admin functions and oversee contingent workforce effectiveness to support operational efficiency. 
• Regulatory Compliance: Act as liaison with local authorities, ensuring full compliance with labor laws and employment regulations. 
• Payroll & Tax Coordination: Oversee payroll processes and support local tax matters in collaboration with HR, Finance, and external vendors. 
• Procurement & Vendor Management: Lead sourcing, vendor selection, contract negotiations, and performance management to deliver cost-effective, compliant services. 
• Health, Safety & Wellbeing (HSW): Champion HSW initiatives, monitor risks, and ensure alignment with regional and local standards. 

• Internal: Finance, Legal, IT, Foodservice Business Head, FS Global and Regional stakeholders
• External: Local government authorities, labor agencies, vendors and service providers

About You

• Proven experience in office management, administration, and procurement 
• Strong knowledge of local authority procedures, labor laws, government agency processes and compliance requirements.
• Skilled in vendor management, labor contracts, and service delivery
• Excellent interpersonal and communication skills, organization, and problem-solving abilities 
• Strong analytical and influencing skills, Ability to manage multiple priorities independently.
• Customer service mindset with strong planning and relationship-building skills
• Able to handle complex tasks independently (only 1 contingent staff under this role) 
• Experienced in coordinating visitor arrangements 

• Experience with payroll coordination and basic tax regulations
• Knowledge of HSW standards and practices
• Experience working with external consultants (e.g. tax, legal, payroll)

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities. 

Or join our Talent Community by clicking here, to be notified about new and relevant job opportunities. 

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location. 

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.  

Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.