Fonterra

At  Fonterra, you’ll be inspired by purpose and guided by principles. Whether you're based in New Zealand or anywhere else around the world, you’ll be part of a team that creates goodness for generations and delivers global impact through local action. Our brands are trusted by families and individuals alike, delivering high-quality dairy nutrition to millions of people globally.

 As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved in New Zealand and around the world.  

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.   

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

About the role

Reporting to the Operations Manager, Thailand, the Customer Service Officer manages order and credit note processing, ensures accurate system entry of customer orders and returns, and checks stock availability for sales. The role coordinates with Distributors, Sales, and Accounts Receivable to resolve stock, delivery, and credit issues, ensuring timely and accurate order fulfilment and data for invoicing and daily sales. This role also supports sales operations, particularly in sales data management.

Key Accountabilities

• Manage end-to-end order processing, including accurate system entry of customer orders, credit notes, and returns.

• Receive and process customer orders from Sales.

• Monitor and confirm stock availability for sales; coordinate with Distributors and Sales to resolve stock shortages, cancellations, or replacements.

• Follow up on truck capacity and encourage Distributors to maximise delivery efficiency.

• Collaborate with Accounts Receivable and Sales to address customer overdue payments, credit limits, and discount allowances, ensuring timely release of on-hold orders.

• Ensure timely order entry and submission to 3PL to meet daily cut-off times.

• Verify data accuracy prior to invoicing and provide reliable stock availability information for daily sales.

• Support sales operations, particularly in sales data management.

Duties (Sales Operations Support)

• Provide administrative support to the Sales team. 

• Assist in maintaining sales-related databases, ensuring all sales activities and customer interactions are accurately logged.

• Coordinate internal communication between the Sales and Supply Chain team to ensure smooth sales-to-delivery process.

• Assist with other ad-hoc administrative and operational tasks as required by the Sales Operations function to support overall business efficiency.

About You 

• Diploma or certificate in business supply chain, logistics or related field preferred.

• 2–4+ years’ experience in customer service, order processing, or supply chain operations, preferably in FMCG, foodservice, or logistics environments.

• Proficiency in ERP or order management systems (e.g., SAP, JDE) and strong data entry accuracy.

• Strong communication and interpersonal skills – ability to coordinate with multiple stakeholders (Sales, Distributors, Accounts Receivable) to resolve issues and ensure timely order fulfilment.

• Attention to detail and commitment to data accuracy.

• Ability to manage competing priorities and meet tight deadlines.

• Problem-solving skills and the ability to escalate issues appropriately.

• Team player with a proactive and collaborative mindset.

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities. 

Or join our Talent Community by clicking here, to be notified about new and relevant job opportunities. 

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location. 

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.  

Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.

Applications close on 4 November 2025