Fonterra

Our Co-operative

Whāia tō ara whakamua i konei | Where to next? Imagine tomorrow—here at Fonterra

Here at Te Mātāpuna Fonterra, we believe in nurturing talent and providing opportunities for growth. If you’re applying for the next step in your career journey here at Fonterra, then you’ve come to the right place.

Whether you’re looking to deepen your expertise, broaden your horizons, or take on a new challenge, we’re here to support your progress. We’ll help you bring your best and be at your best—because your growth is our growth.

He kupu mō mātou | About us

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Since our beginnings, collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved here in New Zealand and around the world.

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions

Mō tēnei tūranga | About the Opportunity

We have vacancies in our newly formed Sales Operations Team to service our largest customer – Mainland Dairy (Lactalis)

Are you a detail-oriented and customer-focused Sales Operations Executive ready to support our front-line sales teams and ensure seamless order fulfilment. This role is a vital link between sales and logistics, helping to align customer planning with delivery execution. You’ll play a key part in upholding the customer promise through accurate data management, process compliance, and strong internal and external relationships.

Key Responsibilities

• Ensure accurate and timely creation of contracts, quotes, and sales orders in SAP.
• Monitor contract consumption and proactively manage order book health.
• Liaise with internal teams and customers to resolve operational issues and ensure smooth delivery.
• Manage demand changes in APO and support forecasting activities.
• Oversee the Letter of Credit process and export documentation requirements.
• Track and resolve customer complaints, ensuring satisfaction and compliance.
• Support invoicing processes and assist in managing overdue payments.
• Provide insights and reporting using systems like ECC, CRM, GTS, and Demand Planning.
• Act as a subject matter expert in regional projects and initiatives.

Mōu | About You

Core Competencies

• Expert: Functional and technical skills, customer focus, problem solving
• Proficient: Priority setting, total work systems

Ngā Uara | Our Values

We live our values every day—Good Together, Better Every Day, and Every Drop Counts. They are for everyone and guide how we show up for each other, our farmers, and our communities. 

Take our Values Quiz to reflect on how your values align with ours. Click here.

Tā mātou oati | Our Commitment to You

We’re committed to helping you grow, empowering you to be your best self, and encouraging you to contribute and learn. You’ll find support through:

• Career development and mentoring
• Work-life balance options (flexible/hybrid working where possible)
• Recognition and internal mobility pathways
• A safe, inclusive environment where you can thrive

Ngā Mahi | A Career of Opportunities

At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Applications close at midnight on Jan 14th 2026

**Please note as we are advertising over the holiday period, response times will be delayed until the team return from leave. 

He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.

Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation. 

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions). 

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth.