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IT Technical Lead - Service Now

Job Name
IT Technical Product Lead - ServiceNow

General Information

Date Published
14-Jan-2026
Advertising Ends
28-Jan-2026
ID#
14440
Role Type
IT
Work Type
Permanent Full-Time
Workplace Type
Hybrid
Country
New Zealand
Location
Auckland

Position Description

Our Co-operative
Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us
At Te Mātāpuna Fonterra, we want everyone to feel they can be themselves. 
Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution. 
Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

Mō tēnei tūranga | About the Opportunity
We are seeking an experienced IT Technical Lead to join our ServiceNow team on a permanent basis at our vibrant head office in Auckland. 

As the IT Technical Product Lead for ServiceNow, you'll directly report to the Functional Consulting Practice Lead within the Business Solutions Chapter and work alongside both the Product Owner and IT Teams. Your main responsibilities include supporting business projects and enhancements by researching potential solutions, creating thorough design documentation at both high-level and detailed stages, and configuring and testing system components. The role requires close collaboration with the Platform Team to deliver effective solutions that generate business value and achieve set goals.

A strong understanding of relevant systems coupled with expertise in aligning technology with business processes, is required. You will have the opportunity in this role to provide both technical and business support, ensuring all implementations meet customer, business, and IT objectives.

Key Accountabilities:
  • Act as a key liaison between senior business stakeholders, product owners, and IT teams to ensure clear communication and alignment of objectives.
  • Analyse and interpret complex business issues, providing actionable recommendations and solutions that support organisational goals.
  • Translate business requirements into technical specifications, ensuring that IT solutions meet business needs and are delivered in the language of the business.
  • Lead and support the deployment of ServiceNow modules and integrations, bringing a high level of technical expertise and hands-on implementation experience.
  • Drive successful delivery of projects and programmes using both Agile and Waterfall methodologies, effectively prioritising tasks and managing timelines to achieve results.
  • Continuously seek opportunities for personal and professional growth, adapting to change and fostering a culture of learning and improvement.
 
Mōu | About You
You are a curious and collaborative professional with a deep understanding of solution modules and business processes within your domain. Adept at interpreting business requirements and translating them into effective technical solutions, you possess strong technical skills and a growing knowledge of best-practice tools and methodologies. Your ability to thrive in cross-functional teams, combined with excellent communication and stakeholder management skills, ensures you consistently deliver value and drive successful outcomes.

You will also bring:
  • Tertiary qualification in information technology, computer science, engineering, or a related business discipline.
  • A minimum of five years’ experience as an IT technical product lead—specifically in ServiceNow—within the relevant solution domain.
  • Proven track record in implementing system solutions in the applicable field.
  • Extensive experience in designing and delivering large-scale business solutions.
  • Excellent communication and stakeholder management skills.

Ngā Aura | Our Values 
At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone – no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz

Tā mātou oati | Our Commitment to You 
We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:
  • Fair and equitable pay
  • Health and well-being programs (medical, mental health support)
  • Professional development opportunities
  • Career growth support
  • Work-life balance options (flexible/hybrid working where possible)
  • Employee recognition
  • Support for community involvement and cultural connection

Ngā Mahi | A Career of Opportunities
At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Tātou Tātou | Join Us
Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together. 

You, me, us together, Tātou, tātou.

He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.
Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation. 

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions). 

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth. 

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou. 

Applications close at midnight on Wednesday, 28th of January. 

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