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Digital Experience Lead

Job Name
Digital Experience Lead

General Information

Date Published
14-May-2026
Advertising Ends
28-May-2026
ID#
15694
Role Type
HR
Work Type
Permanent Full-Time
Workplace Type
Hybrid
Country
New Zealand
Location
Auckland, Hamilton & North Waikato

Position Description

Imagine Tomorrow with Us | Ata whakaarohia tō āpōpō
At Fonterra Te Mātāpuna, we want everyone to feel they can be themselves. 

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution. 

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

About the Opportunity | Mō tēnei tūranga

We’re looking for a creative and user-focused Digital Experience Lead to bring our People & Culture content to life within ServiceNow, Fonterra’s service portal.

This is a great opportunity to bring fresh thinking into a space ready to evolve. You’ll play a key role in shaping a more intentional, user-led experience — making it easier for people and leaders to find what they need and access support.

You’ll transform process guides and information into clear, visually compelling experiences using graphics, infographics, and video. Alongside this, you’ll step back to review end-to-end user journeys, identify friction points, and help drive a roadmap of improvements.

This role blends hands-on design with strategic thinking. You’ll be confident turning raw content into intuitive experiences, while influencing decisions that lift the overall experience.

You will also:
  • Create and maintain visual assets including graphics, videos, process guides and campaign content
  • Identify opportunities to simplify and improve user journeys
  • Collaborate with stakeholders to bring content and experiences to life
  • Plan and deliver campaigns across channels (e.g. banners, emails, videos and events)
  • Support content governance, including article approvals and continuous improvement

About You | Mōu

You’re a creative and user-focused designer who’s passionate about creating intuitive, engaging digital experiences. You enjoy turning complex information into simple, visually compelling content and are always looking for ways to improve how people interact with digital tools and services.

You’re confident stepping into a space, assessing what’s in place, and saying “here’s how we can make it better” — bringing both the ideas and the drive to make it happen.

You’ll bring:
  • A relevant qualification in digital design, UX, interaction design, or equivalent hands-on experience
  • Proven experience creating high-quality visual and graphic content, with strong UX thinking
  • A solid understanding of UX principles, accessibility, and visual communication
  • The ability to interpret information and translate it into clear, engaging visual solutions
  • Strong collaboration and stakeholder management skills, with the confidence to influence and guide decisions

Our Values | Ngā Aura 
At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone – no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz

Our Commitment to You | Tā mātou oati 
We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

  • Fair and equitable pay
  • Health and well-being programs (medical, mental health support)
  • Professional development opportunities
  • Career growth support
  • Work-life balance options (flexible/hybrid working where possible)
  • Employee recognition
  • Support for community involvement and cultural connection
To learn more, visit Fonterra Careers

A Career of Opportunities | Ngā Mahi
At Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Join Us | Tātou Tātou
Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together. 

You, me, us together, Tātou, tātou.

Together, we're shaping a future of inclusion | He Wāhi mō te Katoa
Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation. 

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions). 

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth. 

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou. 

Applications close at midnight on Thursday 28th May.