Service Delivery Manager - R&D - Manawatu - 12094 - Fonterra

Job Name

R&D IT Service Delivery Manager

General Information

Date Published

31-Jul-2025

Advertising Ends

10-Aug-2025

ID#

12094

Role Type

Work Type

Permanent Full-Time

Workplace Type

On-site

Country

New Zealand

Location

Manawatu

Position Description

Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us

At Te Mātāpuna Fonterra, we want everyone to feel they can be themselves.

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

He kupu mō mātou | About us | Research and Development Centre

At our Research and Development Centre in Palmerston North, we know the smallest things can make a difference, so we research and develop products that last longer, stretch further, work faster, waste less, withstand more and taste better. Bringing together world class dairy products and the deep expertise of our people we work alongside the passionate, talented and innovative food professionals who are driving dairy industry and innovation.

Mō tēnei tūranga | About the opportunity

We are seeking an R&D IT Service Delivery Manager for our Fonterra Research and Development Centre. In this permanent role, you will manage IT service delivery to support business objectives, working closely with stakeholders and teams to improve processes and outcomes.

You will assist the R&D IT Manager in creating strategies that drive change and align IT initiatives with business needs. Delivering consistent daily performance with cost-effective technology is key to success.

Key Accountabilities

Be the trusted partner and the key liaison between IT and business teams.
Collaborate with stakeholders to align IT operations and support with business objectives.
Be the “voice of the customer” within IT and raise opportunities to drive value for R&D.
Identify new services for business IT support, assess their impact, and implement actionable steps.
Proactively engage with stakeholders to improve IT services
Monitor dashboards to achieve Service Level Agreements
Include business impacts in Problem Management and consult relevant stakeholders.

Mōu | About you

You will be a customer focused Information Technology Service Delivery professional with the ability to build and maintain strong relationships with both internal and external stakeholders. You will be result driven, willing to adapt and embrace change. You will have experience dealing with various information technologies, and the ability to provide clarity in change & release processes and service delivery.

Recognised for your ability to foster a collaborative “Good Together” partnership with the stakeholders you engage with, it will be your outstanding communication skills that set you up for success in this role. You will have well-rounded oral and written communication skills, including demonstrated ability to negotiate and resolve issues with stakeholders and vendors.

Ideal skills and attributes include:

Tertiary qualifications in Information Technology, Digital, Business, or related fields, or equivalent commercial experience.
A minimum of five years’ experience in IT or a closely related discipline, with broad technical knowledge of Information Technology, project management, and service delivery.
Experience in complex IT environments within medium to large corporate organisations is desirable.
Demonstrated strong leadership abilities in managing both direct and indirect reports.
Track record of delivering results in an operational support environment.
IT vendor and project governance experience.
Experienced in facilitating conflict resolution and leading negotiations to prioritise across competing business units, teams, and outcomes.

Ngā Uara | Our Values

We live our values every day—Good Together, Better Every Day, and Every Drop Counts. They are for everyone and guide how we show up for each other, our farmers, and our communities.

Discover how your values align with ours by taking our Values Quiz here.

Tā mātou oati | Our Commitment to You

We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

Fair and equitable pay
Health and well-being programs (medical, mental health support)
Professional development opportunities
Career growth support
Work-life balance options (flexible/hybrid working where possible)
Employee recognition
Support for community involvement and cultural connection

To learn more, visit Fonterra Careers

Ngā Mahi | A Career of Opportunities

At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Tātou Tātou | Join Us

Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together.

You, me, us together, Tātou, tātou.

He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.

Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don't meet every requirement listed, we encourage you to apply; we value potential and growth.

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close midnight on Sunday, 10th of August.

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Service Delivery Manager - R&D

General Information

Position Description