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Lead Milk Supply Service Specialist

General Information

Date Published
28-Sep-2026
Advertising Ends
28-Oct-2026
ID#
17368
Role Type
Accounting & Commercial
Work Type
Permanent Full-Time
Workplace Type
Hybrid
Country
Australia
Location
Melbourne & Southern Victoria

Position Description

About Lactalis-Mainland Dairy

Lactalis is a French family-owned business founded in Laval in 1933. Today, it is the world’s leading dairy group, present in 50 countries employing around 85,500 people. It is home to some of the world’s best known global and international dairy brands, including Président, Galbani and Parmalat, and local brands including Pauls, OAK, and Cracker Barrel in Australia.  

Lactalis-Mainland Dairy Australia operate 8 manufacturing sites producing well-loved brands including Perfect Italiano, Mainland, and Western Star. 

Our passionate and talented team is committed to nurturing the future, unlocking new opportunities, and fostering innovation in nutrition and food.  
 
The Opportunity

Reporting to the Milk Supply Services Manager, the Lead Milk Supply Service Specialist plays a key role in ensuring the accurate and timely delivery of milk payment services to our farmer suppliers. 
 
Based at our Richmond office, this role offers excellent career development opportunities, internal mobility pathways, flexible ways of working and a hybrid structure that provides the balance of in-office collaboration and working from home. 

Key responsibilities include:

  • Supporting the Milk Supply Services Manager with month-end milk pay processes, system enhancements and process improvements
  • Acting as the escalation point for milk payment and supplier account queries
  • Liaising with key stakeholders across the business to ensure milk payment information is accurate and complete
  • Investigating and resolving supplier payment enquiries in a timely and professional manner
  • Maintaining supplier records and company databases relating to milk supply agreements
  • Assisting with the creation, renewal and administration of milk supply agreements
  • Supporting reconciliation activities to ensure suppliers are paid accurately and on time
  • Identifying opportunities to improve processes, efficiency and service delivery

About You

You are a highly organised and detail-oriented administration professional who enjoys building relationships, solving problems and delivering outstanding customer service. You thrive in a fast-paced environment, can manage competing priorities and take pride in ensuring accuracy across complex processes. 

To succeed in this role, you will bring:

  • Experience in end-to-end office administration, processing payments, reconciliations, etc, and providing administrative support across a busy office environment
  • Strong customer service and stakeholder management skills, ideally gained within agribusiness, rural services or a similar environment
  • Excellent attention to detail and a commitment to accuracy
  • The ability to manage multiple priorities and meet deadlines
  • Proficiency with Microsoft Office applications, particularly Excel and Word
  • Clear communication skills and a collaborative approach to working with both internal and external stakeholders

What We Offer

  • Competitive pay and benefits 
  • Career development and internal opportunities across a global business 
  • Flexible and hybrid working arrangements 
  • A supportive and collaborative team environment 
  • Free parking next to our Richmond office 
  • The opportunity to make a meaningful contribution to supporting Australian dairy farmers 
  • A strong commitment to quality, innovation and sustainability

Please note that applicants must have full working rights for Australia to be considered.
We are politely declining recruitment agency support and approaches for this role. 

About Lactalis-Mainland Dairy

Lactalis-Mainland Dairy is a global consumer business with 4,300 employees, a portfolio of iconic dairy brands, and an exciting dairy future. Formerly Fonterra’s Global Consumer and associated businesses, our brands are well known across Australia, New Zealand, Southeast Asia, South Asia and the Middle East and Africa. We bring together much loved brands including Western Star, Perfect Italiano, Mainland, Anchor, Anlene, Anmum and Fernleaf - along with new career opportunities that offer unique exposure in a dynamic and evolving industry. As we become part of Lactalis, and as you navigate around our careers site, you may still see references to, or branding from, Fonterra. This is a normal part of the transition as we progressively move to our own dedicated platforms and websites. We appreciate your patience and understanding and hope this does not cause any confusion. We’re excited by the future and it’s the perfect time to help us create it.