Fonterra

Where to next? Imagine tomorrow—here at Fonterra

Here at Fonterra, we believe in nurturing talent and providing opportunities for growth. If you’re applying for the next step in your career journey here at Fonterra, then you’ve come to the right place.

Whether you’re looking to deepen your expertise, broaden your horizons, or take on a new challenge, we’re here to support your progress. We’ll help you bring your best and be at your best—because your growth is our growth.

About the Opportunity

Reporting to the Director Supply Chain & Operations, this role will lead and coordinate the delivery of integrated site services, workplace operations, workforce administration and business support activities for the Heerenveen site. The role is responsible for ensuring employees, contractors and leaders are supported through efficient site services, robust governance, effective workforce administration, payroll and employee processes, and a safe, compliant and well-maintained workplace that enables operational performance and a positive employee experience.

Accountabilities

Site Services, Workplace Operations & Employee Experience

Lead the delivery of site services and workplace operations to ensure a safe, efficient and well-functioning work environment. This includes facilities coordination, reception and visitor services, site access and badge administration, operator clothing, lockers, workplace resources, employee support services and management of external service providers.

Site Administration, Governance & Business Support

Oversee site administration, governance and business support activities, ensuring accurate record keeping, audit readiness, document management, operational reporting, action tracking and effective coordination of site meetings, events, communication channels and employee engagement activities.

Workforce, Payroll & Employee Administration

Manage workforce administration processes across the employee lifecycle. Supporting the P&C Hub and Global Payroll Team with employee queries in relations to payroll, pension, pro-time, onboarding, employee changes, offboarding, leave administration, workforce records and employee administration processes to ensure accurate, compliant and efficient workforce support.

Absenteeism Management

Lead the administration and coordination of absenteeism management processes, ensuring accurate record keeping, timely reporting and compliance with statutory and company requirements. This includes maintaining absence records, coordinating with occupational health providers and people leaders, tracking case progress, supporting return-to-work processes and facilitating effective communication between employees, managers and relevant stakeholders.

Procurement, Vendor & Financial Administration

Coordinate procurement and financial administration activities, including PR/PO management, vendor administration, accounts payable support, invoice processing, payment issue resolution, load-out invoicing, delivery documentation and operational purchasing activities to support site requirements.

Contractor, Recruitment & Early Careers Coordination

Lead the administration and coordination of contractor management, third-party labour providers, recruitment activities and early careers programmes. This includes contractor onboarding, workforce supplier governance, university engagement, candidate administration, interview coordination and workforce planning support.

Site Communications, Change & Stakeholder Coordination

Drive effective site communication and employee engagement by managing communication channels, coordinating site updates and supporting the implementation of business, operational, IT, P&C and Finance initiatives. Act as the local change champion, translating enterprise initiatives into site actions and supporting adoption and engagement.

Technology & Business Support Services

Act as the site focal point for office technology and business support services, coordinating local IT requirements, equipment inventories, access requests, issue resolution and stakeholder support to enable effective business operations.

Health, Safety & Operational Readiness

Support site health, safety and operational readiness through the coordination of PPE and safety-related inventories, contractor compliance, site access requirements, operational action tracking and activities that contribute to a safe, compliant and effective working environment.

About You

• Tertiary qualification in Business Administration, Project Management or a related discipline.
• Demonstrated experience in site administration, office management, business support, workplace operations, or a similar operational support role.
• Sound understanding of Dutch employment legislation and workplace regulations is desirable.
• Minimum of 5 years' experience in a fast-paced administrative or operational support environment.
• Exceptional organisational skills with the ability to manage multiple priorities, deadlines, and stakeholders effectively.
• Strong attention to detail and a commitment to delivering high-quality outcomes.
• Proactive, solutions-oriented, and able to anticipate business needs.
• Strong planning, coordination, and execution capabilities.
• Builds strong working relationships and collaborates effectively across diverse teams and functions.
• Demonstrates a high level of accountability, ownership, and personal responsibility.
• Adaptable and resilient, with the ability to navigate change and support others through evolving business needs
• Continuous improvement mindset, with a focus on enhancing efficiency, processes, and workplace experiences.
• Maintains strict confidentiality and exercises sound judgement when handling sensitive or commercially sensitive information
• Delivers results through effective coordination, disciplined follow-through, and a customer-focused approach.
• Experience supporting manufacturing, production, or industrial operations environments is highly advantageous.
• Strong proficiency with Microsoft Office applications and administrative systems.